Help & Support

We are always happy to take care of your requests, regardless if they are general questions about the BELWARE GmbH and our products or specific questions. Just contact us either via phone or mail. We will get back to you within 1 to 2 business days.

For general things you can reach us under:

E-Mail: info@belware.de

alternatively

Phone: +49 2362 788 90 55
Fax: +49 2362 788 90 56

We offer reliable and prompt support to both partners and customers. To assure the best possible analysis and solution of your problem, we request you to send in the error message via mail together with a description and screenshots.

You can reach our support under:

E-Mail: support@belware.de

alternatively

Phone: +49 2362 788 90 55
Fax: +49 2362 788 90 56

We use both TeamViewer or Microsoft Teams for Support, if you are not using TeamViewer yet you can download it here.

Office Hours:
Mon - Thu: 08:00 - 17:00 UTC+2
Fri: 08:00 - 16:00 UTC+2

Statement of Direction und Support-Lifecycle

BELWARE GmbH is continuously working on the further development of Connector NAV to ensure that the product can always be used for the same ERP solution or version for which Microsoft Dynamics NAV provides support. This includes ensuring that Connector NAV is always compatible with the current version of Microsoft Dynamics NAV. For customers with a maintenance contract, the new versions and hotfixes are provided free of charge and are included in support. Excluded are services such as merging objects or individual adjustments. Due to regular updates of Connector NAV, support for older Connector NAV may be discontinued. This will be announced in advance. If you are affected by this, you are welcome to inform yourself about further steps via info@belware.de.